Privacy Policy
Last Updated: 19 September 2025
1. Introduction
Jupps Floor Coverings (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
2.1 Personal Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
Contact Details: Name, email address, phone number, postal address.
Account Information: Login credentials if you create an account on our website.
Payment Details: Billing and transaction details (processed securely via third-party payment providers).
Customer Preferences: Flooring interests, shopping preferences, and feedback.
Communication Records: Correspondence via email, phone, or online forms.
Job Applications: Resume, employment history, and contact details when applying for a role with us.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
Device Information: IP address, browser type, operating system.
Usage Data: Pages visited, time spent on the site, interactions with features.
Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze website traffic. (See Section 6: Cookies & Tracking Technologies)
3. How We Use Your Information
We collect personal information for the following purposes:
To Provide Services – Processing transactions, fulfilling orders, and providing customer support.
To Improve Our Website – Enhancing user experience through analytics and feedback.
Marketing & Promotions – Sending special offers, newsletters, and updates (with your consent).
Legal & Compliance – Meeting regulatory obligations and fraud prevention.
Recruitment – Evaluating job applications and employment opportunities.
You may opt-out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with trusted third parties, including:
Service Providers (e.g., delivery partners, payment processors, IT support).
Marketing & Advertising Partners (for targeted promotions, only with consent).
Legal & Regulatory Authorities (if required to comply with laws or legal proceedings).
Our third-party providers are required to comply with strict privacy and security measures.
5. Data Storage & Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:
Secure servers and firewalls.
Encryption of payment details.
Restricted access to personal data by authorised personnel only.
Despite our security measures, no transmission of data over the internet is 100% secure. You are responsible for maintaining the confidentiality of your passwords and account information.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience. These may include:
Essential Cookies – Necessary for website functionality.
Analytical Cookies – Tracking website usage for improvement.
Marketing Cookies – Personalised advertising based on browsing behavior.
You can manage cookie preferences through your browser settings or by opting out of tracking via third-party providers.
7. Accessing & Updating Your Information
You have the right to:
Access personal information we hold about you.
Request Corrections if your information is inaccurate.
Request Deletion of your data (subject to legal obligations).
Opt-Out of marketing communications.
To exercise these rights, contact us at: