Terms & Conditions
1. Introduction
Welcome to Jupps Floor Coverings (“we,” “us,” “our”). These Terms and Conditions govern your use of our website (www.juppsffloorcoverings.com.au), our products, and our services. By accessing our website or making a purchase, you agree to comply with these Terms and Conditions.
If you do not agree with any part of these Terms, please do not use our services.
2. Definitions
“Jupps” / “we” / “us” / “our” refers to Jupps Floor Coverings, including its affiliates and subsidiaries.
“You” / “Customer” refers to any person, company, or entity using our website or services.
“Products” refers to all flooring products, accessories, and services provided by Jupps Floor Coverings.
“Website” refers to www.juppsfloorcoverings.com.au.
3. Use of Our Website
3.1 Acceptable Use
By using our website, you agree:
To use it for lawful purposes only.
Not to engage in fraudulent, abusive, or harmful activities.
Not to interfere with the website’s security, data, or functionality.
3.2 Website Availability
We aim to keep our website available at all times. However, we do not guarantee uninterrupted access due to maintenance, technical issues, or unforeseen circumstances.
4. Orders & Payments
4.1 Placing an Order
All orders placed on our website or in-store are subject to acceptance and availability.
We reserve the right to cancel or refuse an order at our discretion.
4.2 Pricing & Payment
Prices listed on our website are in Australian Dollars (AUD) and include GST unless stated otherwise.
Payments must be made in full at the time of purchase unless otherwise agreed.
We accept Visa, Mastercard, PayPal, direct bank transfer, and in-store payments.
4.3 Order Confirmation & Changes
Once an order is placed, you will receive an email confirmation.
Orders cannot be changed or canceled once they have been processed.
5. Shipping & Delivery
5.1 Delivery Areas
5.2 Delivery Timeframes
Estimated delivery times are provided at checkout but may vary due to external factors.
Delays due to third-party courier services are beyond our control.
5.3 Shipping Costs
Shipping costs depend on location, product size, and order total.
Any additional delivery fees will be clearly communicated before order confirmation.
6. Returns & Refunds
6.1 Change of Mind Returns
We accept change-of-mind returns within 7 days of delivery if the product is unused and in its original condition.
A restocking fee may apply.
Custom-cut flooring and special-order items are non-refundable.
6.2 Damaged or Defective Products
If you receive a damaged or defective product, notify us within 48 hours of delivery for a replacement or refund.
You may be required to provide photographic evidence of the issue.
6.3 Refund Process
Refunds will be issued to the original payment method within 5–10 business days once the return is approved.
Shipping fees are non-refundable.
7. Installation Services
Installation services must be scheduled in advance and are subject to availability.
It is the customer’s responsibility to prepare the site for installation (e.g., clearing furniture, removing old flooring).
Jupps is not responsible for unforeseen issues such as subfloor defects or site access restrictions.
8. Warranty
8.1 Manufacturer Warranty
Most products come with a manufacturer’s warranty, details of which are provided upon purchase.
Warranty claims must be processed through the manufacturer unless specified otherwise.
8.2 Installation Warranty
Jupps provides a 12-month workmanship warranty on installation services.
This does not cover damage caused by misuse, neglect, or improper maintenance.
9. Liability & Disclaimers
Jupps is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
We are not responsible for delays, defects, or damages caused by third-party couriers or installation teams.
Product colors may vary due to screen settings, and we recommend requesting samples before purchasing.
10. Privacy & Data Protection
Your personal information is handled in accordance with our Privacy Policy.
We do not store payment details; all transactions are securely processed by third-party payment providers.
11. Intellectual Property
All website content, images, trademarks, and branding belong to Jupps Floor Coverings and may not be used without permission.
You may not reproduce, distribute, or modify our content without express written consent.
12. Governing Law
These Terms & Conditions are governed by the laws of Western Australia.
Any disputes shall be resolved through negotiation or, if necessary, the courts of Western Australia.
13. Changes to Terms & Conditions
Jupps reserves the right to modify these Terms & Conditions at any time.
Updates will be posted on our website, and continued use of our services constitutes acceptance of the new terms.